Frequently Asked Questions

Frequently Asked Questions ✨

1. Can I see the design preview?

We create unique ✍️ hand-drawn outline arts for each individual order and this process takes time. Unfortunately, we can't show the design preview before ordering. We hope you'd understand :)

Not sure if your photo would work well? Don't worry, as we can use almost all photos, as long as they are quite clear to our eyes (i.e. no need to be extra focus).

If you still have any concerns, simply get in touch via the "Chat with us" button below 👇.


2. When will I receive my order?

We aim to complete and post your order within 2-3 business days of ordering.

Here are the estimated shipping times.

🇬🇧 UK:
2-3 business days by Royal Mail Tracked 48

📍 International:
Depending on country, ranges up to 5-10 business days, to be confirmed at checkout.


3. How does the garment feel? Materials?

Most of our customers describe them as..

     ”So comfy & soft”

                “The fabric is lovely & soft”

“..they are vegan 🌱”

They are made out of 50/50 Cotton & Polyester Mix 🧵 and weighing from 280 to 300gsm. It’s not too thick or too thin, making it perfect to be worn on its own during spring & autumn 🍂 or with some more layers during cold winter months ❄️


4. Where do you make them?

Each personalised order is crafted in our studio in Belmont, Surrey 🇬🇧

(See our Instagram for more behind the scenes).

In the past year, we’re blessed to have more talented individuals joining our team, and now we are processing all orders in-house.


5. What type of photos can I use?

As we manually hand-draw the outlines for each order, we can use almost any photos, and only make sure that they are relatively clear for us to use (i.e. Doesn’t have to be extremely sharp 😊).

We only request not to submit any spicy photo, thank you. ✨


6. What sizes do you have?

We have size XS to 5XL available in stock.

If you need bigger size, please let us know, by clicking “Chat with us” below, and we’ll do our best to meet your requirements :)


7. Buy Now, Pay Later?

We have partnered with Klarna and ClearPay to provide instalment payment plans. Simply add your item to cart as normal, then at checkout page you will be able to complete payment using either Klarna (Pay in 3) or ClearPay (Pay in 4).

*You don't need to have an existing account to use their service.


8. Size Chart


9. How long do I need to wait?

Here is our work timeline:
Day 1 & 2 - Designing your personalised outline arts
Day 3 - Embroidering, quality check & dispatch
Day 4 & 5 - Your order is on its way..
Day 6 - Arrival of your order

*As our team is carefully designing & crafting your personalised hoodie/sweatshirt, we would really appreciate your extra patience : )


10. Where do we ship?



11. Do you have T-shirts?

Yes, we do! Simply TAP below to visit our custom T-Shirt: