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I ordered a hoodie of my four cats, from the moment I ordered, to the moment it arrived- I was kept up to date, and was even sent some photos of my hoodie being made! I had a few queries after I had made the purchase and moments made got back to me very quickly, and they were very friendly and helpful๐๐ป๐
Frequently Asked Questions
Can I see the design preview?
We create unique โ๏ธ hand-drawn outline arts for each individual order and this process takes time.
Unfortunately, we can't show the design preview before ordering. We hope you'd understand :)
Not sure if your photo would work well? Don't worry, as we can use almost all photos, as long as they are quite clear to our eyes (i.e. no need to be extra focus).
If you still have any concerns, simply get in touch via the "Chat with us" button below ๐.
When will I receive my order?
We aim toย complete and post your order within 1-2 business daysย of ordering.
Here are the estimated shipping times.
๐ฌ๐ง UK:
2-3 business daysย byย Royal Mail Tracked 48
๐ International:
Depending on country, ranges up toย 5-10 business days, to be confirmed at checkout.
How does the garment feel? Materials?
Most of our customers describe them as..
ย ย ย ย โSo comfy & softโ
ย ย ย ย ย ย ย ย ย โThe fabric is lovely & softโ
โ..they are vegan ๐ฑโ
They are made out of 50/50 Cotton & Polyester Mix ๐งตย and weighing from 280 to 300gsm. Itโs not too thick or too thin, making it perfect to be worn on its own during spring & autumn ๐ or with some more layers during cold winter months โ๏ธ
Where do you make them?
Each personalised order is crafted in our studio in Belmont, Surreyย ๐ฌ๐ง
(See our Instagramย @momentsmade.co.ukย for more behind the scenes).
In the past year, weโre blessed to have more talented individuals joining our team, and now we are processing all orders in-house.
Can I choose the location?
Yes of course! By default it will be placed at the centre chest area.
However, if you'd like it to be slightly smaller and placed around the heart area, simplyย leave a noteย to have it on TOP LEFT or TOP RIGHT from the perspective of those wearing it.
For example: TOP LEFT if you'd want it towards left chest / around the heart.
What type of photos can I use?
As we manually hand-draw the outlines for each order, we can use almostย anyย photos, and only make sure that they are relatively clear for us to use (i.e. Doesnโt have to be extremely sharp ๐).
We only request not to submit any spicy photo, thank you. โจ
If you are not sure if the photo would work well, simply click "Chat with us" and we'll do our best to help :)
What sizes do you have?
We have sizeย XSย toย 5XLย available in stock.
If you need bigger size, please let us know, by clicking โChat with usโ below, and weโll do our best to meet your requirements :)
Buy Now, Pay Later OR Pay in 3?
We have partneredย withย Klarnaย andย ClearPayย to provide instalment payment plans. Simply add your item to cart as normal, then at checkout page you will be able to complete payment using eitherย Klarna (Pay in 3)ย orย ClearPay (Pay in 4).
*You don't need to have an existing account to use their service.
Note: Your order will be dispatched within 1-2 business days on Royal Mail Tracked Delivery
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I ordered a hoodie of my four cats, from the moment I ordered, to the moment it arrived- I was kept up to date, and was even sent some photos of my hoodie being made! I had a few queries after I had made the purchase and moments made got back to me very quickly, and they were very friendly and helpful๐๐ป๐
Frequently Asked Questions
Can I see the design preview?
We create unique โ๏ธ hand-drawn outline arts for each individual order and this process takes time.
Unfortunately, we can't show the design preview before ordering. We hope you'd understand :)
Not sure if your photo would work well? Don't worry, as we can use almost all photos, as long as they are quite clear to our eyes (i.e. no need to be extra focus).
If you still have any concerns, simply get in touch via the "Chat with us" button below ๐.
When will I receive my order?
We aim toย complete and post your order within 1-2 business daysย of ordering.
Here are the estimated shipping times.
๐ฌ๐ง UK:
2-3 business daysย byย Royal Mail Tracked 48
๐ International:
Depending on country, ranges up toย 5-10 business days, to be confirmed at checkout.
How does the garment feel? Materials?
Most of our customers describe them as..
ย ย ย ย โSo comfy & softโ
ย ย ย ย ย ย ย ย ย โThe fabric is lovely & softโ
โ..they are vegan ๐ฑโ
They are made out of 50/50 Cotton & Polyester Mix ๐งตย and weighing from 280 to 300gsm. Itโs not too thick or too thin, making it perfect to be worn on its own during spring & autumn ๐ or with some more layers during cold winter months โ๏ธ
Where do you make them?
Each personalised order is crafted in our studio in Belmont, Surreyย ๐ฌ๐ง
(See our Instagramย @momentsmade.co.ukย for more behind the scenes).
In the past year, weโre blessed to have more talented individuals joining our team, and now we are processing all orders in-house.
Can I choose the location?
Yes of course! By default it will be placed at the centre chest area.
However, if you'd like it to be slightly smaller and placed around the heart area, simplyย leave a noteย to have it on TOP LEFT or TOP RIGHT from the perspective of those wearing it.
For example: TOP LEFT if you'd want it towards left chest / around the heart.
What type of photos can I use?
As we manually hand-draw the outlines for each order, we can use almostย anyย photos, and only make sure that they are relatively clear for us to use (i.e. Doesnโt have to be extremely sharp ๐).
We only request not to submit any spicy photo, thank you. โจ
If you are not sure if the photo would work well, simply click "Chat with us" and we'll do our best to help :)
What sizes do you have?
We have sizeย XSย toย 5XLย available in stock.
If you need bigger size, please let us know, by clicking โChat with usโ below, and weโll do our best to meet your requirements :)
Buy Now, Pay Later OR Pay in 3?
We have partneredย withย Klarnaย andย ClearPayย to provide instalment payment plans. Simply add your item to cart as normal, then at checkout page you will be able to complete payment using eitherย Klarna (Pay in 3)ย orย ClearPay (Pay in 4).
*You don't need to have an existing account to use their service.
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