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I ordered a hoodie of my four cats, from the moment I ordered, to the moment it arrived- I was kept up to date, and was even sent some photos of my hoodie being made! I had a few queries after I had made the purchase and moments made got back to me very quickly, and they were very friendly and helpful👍🏻😊

Lauren Sinclair

Frequently Asked Questions

 
Can I see the design preview?

We create unique ✍️ hand-drawn outline arts for each individual order and this process takes time.

Unfortunately, we can't show the design preview before ordering. We hope you'd understand :)

Not sure if your photo would work well? Don't worry, as we can use almost all photos, as long as they are quite clear to our eyes (i.e. no need to be extra focus).

If you still have any concerns, simply get in touch via the "Chat with us" button below 👇.

 
When will I receive my order?

We aim to complete and post your order within 1-2 business days of ordering.

Here are the estimated shipping times.

🇬🇧 UK:
2-3 business days by Royal Mail Tracked 48

📍 International:
Depending on country, ranges up to 5-10 business days, to be confirmed at checkout.

 
How does the garment feel? Materials?

Most of our customers describe them as..

     ”So comfy & soft”

                “The fabric is lovely & soft”

“..they are vegan 🌱”

They are made out of 50/50 Cotton & Polyester Mix 🧵 and weighing from 280 to 300gsm. It’s not too thick or too thin, making it perfect to be worn on its own during spring & autumn 🍂 or with some more layers during cold winter months ❄️

 
Where do you make them?

Each personalised order is crafted in our studio in Belmont, Surrey 🇬🇧

(See our Instagram @momentsmade.co.uk for more behind the scenes).

In the past year, we’re blessed to have more talented individuals joining our team, and now we are processing all orders in-house.

 
Can I choose the location?

Yes of course! By default it will be placed at the centre chest area.

However, if you'd like it to be slightly smaller and placed around the heart area, simply leave a note to have it on TOP LEFT or TOP RIGHT from the perspective of those wearing it.

For example: TOP LEFT if you'd want it towards left chest / around the heart.

 
What type of photos can I use?

As we manually hand-draw the outlines for each order, we can use almost any photos, and only make sure that they are relatively clear for us to use (i.e. Doesn’t have to be extremely sharp 😊).

We only request not to submit any spicy photo, thank you. ✨

If you are not sure if the photo would work well, simply click "Chat with us" and we'll do our best to help :)

 
What sizes do you have?

We have size XS to 5XL available in stock.

If you need bigger size, please let us know, by clicking “Chat with us” below, and we’ll do our best to meet your requirements :)

 
Buy Now, Pay Later OR Pay in 3?

We have partnered with Klarna and ClearPay to provide instalment payment plans. Simply add your item to cart as normal, then at checkout page you will be able to complete payment using either Klarna (Pay in 3) or ClearPay (Pay in 4).

*You don't need to have an existing account to use their service.

I ordered a hoodie of my four cats, from the moment I ordered, to the moment it arrived- I was kept up to date, and was even sent some photos of my hoodie being made! I had a few queries after I had made the purchase and moments made got back to me very quickly, and they were very friendly and helpful👍🏻😊

Lauren Sinclair

Frequently Asked Questions

 
Can I see the design preview?

We create unique ✍️ hand-drawn outline arts for each individual order and this process takes time.

Unfortunately, we can't show the design preview before ordering. We hope you'd understand :)

Not sure if your photo would work well? Don't worry, as we can use almost all photos, as long as they are quite clear to our eyes (i.e. no need to be extra focus).

If you still have any concerns, simply get in touch via the "Chat with us" button below 👇.

 
When will I receive my order?

We aim to complete and post your order within 1-2 business days of ordering.

Here are the estimated shipping times.

🇬🇧 UK:
2-3 business days by Royal Mail Tracked 48

📍 International:
Depending on country, ranges up to 5-10 business days, to be confirmed at checkout.

 
How does the garment feel? Materials?

Most of our customers describe them as..

     ”So comfy & soft”

                “The fabric is lovely & soft”

“..they are vegan 🌱”

They are made out of 50/50 Cotton & Polyester Mix 🧵 and weighing from 280 to 300gsm. It’s not too thick or too thin, making it perfect to be worn on its own during spring & autumn 🍂 or with some more layers during cold winter months ❄️

 
Where do you make them?

Each personalised order is crafted in our studio in Belmont, Surrey 🇬🇧

(See our Instagram @momentsmade.co.uk for more behind the scenes).

In the past year, we’re blessed to have more talented individuals joining our team, and now we are processing all orders in-house.

 
Can I choose the location?

Yes of course! By default it will be placed at the centre chest area.

However, if you'd like it to be slightly smaller and placed around the heart area, simply leave a note to have it on TOP LEFT or TOP RIGHT from the perspective of those wearing it.

For example: TOP LEFT if you'd want it towards left chest / around the heart.

 
What type of photos can I use?

As we manually hand-draw the outlines for each order, we can use almost any photos, and only make sure that they are relatively clear for us to use (i.e. Doesn’t have to be extremely sharp 😊).

We only request not to submit any spicy photo, thank you. ✨

If you are not sure if the photo would work well, simply click "Chat with us" and we'll do our best to help :)

 
What sizes do you have?

We have size XS to 5XL available in stock.

If you need bigger size, please let us know, by clicking “Chat with us” below, and we’ll do our best to meet your requirements :)

 
Buy Now, Pay Later OR Pay in 3?

We have partnered with Klarna and ClearPay to provide instalment payment plans. Simply add your item to cart as normal, then at checkout page you will be able to complete payment using either Klarna (Pay in 3) or ClearPay (Pay in 4).

*You don't need to have an existing account to use their service.